Out of the shadows and fog of change can come "ahaha" moments leading to elevated performance . Case in point: a recent merger/acquisition had left an organization in confusion and with employee engagement, process integration issues. Working with front line staff and managers, at the Director's request, identified process breakdowns and bottlenecks. Facilitated with teams to uncover root issues and brainstorm possible solutions/improvements. Served in information gathering role and successfully created safe environment for departments to share issues and concerns. Then, with permission, brought up issues to management level that previously were latent/unknown and yet were having major negative impact on productivity as well as morale. Take away: subtle yet powerful dynamics are often at play and impacting your team or organization. Great gains can be realized through a subtle approach in risky and sensitive settings.