A recent merger/acquisition had left an organization in confusion and with process integration issues. Working with front line staff and managers, at the Director's request, identified process breakdowns and bottlenecks. Facilitated with teams to uncover root issues and brainstorm possible solutions/improvements. Served in information gathering role and successfully created safe environment for departments to share issues and concerns. Then, with their permission, brought up issues to management level that previously were unknown and yet were having major negative impact on productivity as well as morale.